In this course, participants will learn how to improve their sales skills in the F&B sector through targeted upselling. Through practical methods and techniques, participants will be sensitized to increase revenue while simultaneously enhancing guest satisfaction.

Course Duration:

• 09:00 - 12:00 & 13:15 - 16:15 Uhr

Learning Objectives for Participants:

• possess the skills and knowledge to operate successfully in upselling within the F&B sector.
• are able to identify guest expectations and can develop strategies to specifically exceed them.
• can recognize various communication styles and adjust their sales approaches accordingly to interact more effectively with different types of guests.
• are capable of applying the learned upselling techniques in real sales conversations.

Suitable for
Staff from the F&B sector

Meeting point
Hotel Spitzhorn
Spitzhornweg 30
3792 Saanen

Arrival Information
Individual arrival